Azhar Tawseel Village grocery delivery

Terms of Service

Last updated: 2026-10-30

Effective date: 12 October 2026

These Terms of Service (“Terms”) are an agreement between you and Mahal Saleh (محل صالح), the operator of Azhar Tawseel (“we”, “us”, “our”). By creating an account, using the Service, or placing an order, you agree to these Terms, our Privacy Policy, and our Refund Policy. If you do not agree, please do not use the Service.

1. About the Service

Azhar Tawseel (أزهر توصيل) is the online grocery store of Mahal Saleh. It lets you buy groceries and everyday essentials from Mahal Saleh and have them delivered in our service areas in the Kingdom of Saudi Arabia, through the Azhar Tawseel app and baqala360.com (the “Service”). Azhar Tawseel was previously called Baqala360 (بقالة 360), and before that, Azhar Wasal (أزهر وصل). Existing accounts, orders, and reward points continue under these Terms.

All products in the app are sold by Mahal Saleh. Our drivers deliver your order to the address you choose, and Azhar Tawseel customer support is your point of contact for your order, including complaints and refunds. Azhar Tawseel is not a general delivery or courier service: we deliver only the products you buy from us.

2. Eligibility and accounts

  • You must be at least 18 years old, or use the Service under the supervision of a parent or legal guardian who accepts these Terms and is responsible for the orders placed.
  • You can order as a guest with your mobile number. Some features, such as rewards, saved addresses, order history across devices, and invite codes, require a verified account. You can sign in with your mobile number and a one-time code; your mobile number must be verified.
  • Keep your details accurate and keep your device and one-time codes private. You are responsible for activity on your account. Tell us promptly if you suspect unauthorised use.
  • You can delete your account at any time at baqala360.com/account/delete, or through customer support, as described in our Privacy Policy. Reward points are lost when the account is deleted.

3. Products, prices, and availability

  • Product photos and descriptions are for illustration. Packaging, size, brand, origin, colour, or appearance may differ slightly.
  • Prices, offers, stock, delivery fees, taxes, and minimum order amounts are shown in the app and may change until your order is accepted.
  • Products sold by weight or at a variable price are charged on the actual weight or quantity supplied.
  • If an item is unavailable, we may suggest a replacement, reduce the quantity, or remove the item. Where a change needs your approval, the app asks for your decision, and the change is not treated as accepted until you approve it.
  • We may limit quantities, for example on offers or to ensure fair availability.

4. Placing and accepting orders

Orders can be placed during the operating hours shown in the app. Placing an order is an offer to buy, and the order is confirmed when it is accepted. We may decline or cancel an order, in whole or in part, because of stock, an obvious pricing error, delivery coverage, safety, suspected fraud or misuse, failed payment, or operational limits. If part of an order is cancelled, your bill is adjusted accordingly.

5. Delivery fees and delivery

  • The delivery fee is calculated for the exact delivery pin you choose and is shown before you place your order. Moving the pin or choosing another address may change the fee. Free-delivery offers apply only when the conditions shown in the app are met.
  • Provide an accurate address, map pin, and a phone number you can answer, and be available to receive your order. Delivery times are estimates, not guarantees, and may be affected by traffic, weather, demand, access, or events beyond our reasonable control.
  • When the driver arrives, you can tell them you are coming out, ask them to wait briefly, or ask them to leave the order at your gate or door. If you ask for the order to be left, it is your responsibility from the moment it is left.
  • If the driver cannot reach you after a reasonable wait and attempts to contact you, the order may be returned and cancelled, and section 7 applies.
  • We may refuse or reschedule a delivery if the location is outside our coverage, unsafe, inaccessible, or materially different from the pin you provided.

6. Payment

  • The payment methods shown in the app may include cash or card (mada) on delivery, bank transfer, and Tabby. You may also be able to use reward points for money off or free delivery.
  • Bank-transfer orders may be held until we confirm that the full amount has been received. Uploading a transfer receipt does not confirm payment until the money arrives.
  • Tabby payments are subject to Tabby’s approval and your agreement with Tabby, which governs instalments, collection, fees, and financing disputes. We do not guarantee approval by any third-party payment provider. Some offers or point discounts cannot be combined with Tabby.
  • The amount you pay is the final bill shown in the app, after any approved replacements, actual weights, cancellations, discounts, and delivery-fee changes.

7. Cancellations, problems, and refunds

You may request cancellation before preparation of your order starts. Once preparation or delivery has started, cancellation may not be possible. Fresh, perishable, chilled, or specially prepared items cannot be returned for a change of mind once delivered, except where the law requires otherwise. Report missing, damaged, incorrect, or spoiled items within 24 hours of delivery with your order number and, if possible, a photo. Our Refund Policy explains how we review claims and how refunds are paid. Nothing in these Terms limits your rights under the Saudi E-Commerce Law, consumer-protection rules, or other mandatory law.

8. Rewards, invite codes, and promotions

  • You earn reward points on eligible delivered orders. As shown in the app, points can be used for money off an order or for free delivery, under the rules in the Rewards screen, such as the minimum balance, the maximum share of an order that points can cover, and expiry.
  • Points have no cash value and cannot be sold, transferred, or exchanged for cash. Points expire as shown in the app.
  • Invite codes are for new customers with a verified mobile number who have not yet received an order. Invite rewards are credited after the invited friend’s first delivered order. Using your own code, several accounts, or the same device is not allowed, and we may limit the number of rewarded invites.
  • We may change or end the rewards program, offers, or promotions by giving notice in the app. If we end the rewards program, we will give you reasonable notice to use your points.
  • We may correct, reverse, or cancel points, discounts, or rewards gained through error, cancellation, refund, fraud, or misuse.

9. Messages, photos, and reviews

You can chat with your driver by text, photos, and voice messages, rate and review orders, and add photos of your door or building to saved addresses. You must have the right to share what you send, and it must not be offensive, misleading, or unlawful or show other people without their permission. You allow us to use this content to deliver your order, provide support, investigate complaints, improve our products and service, and keep the Service safe.

10. Communications

You agree to receive the messages needed to verify your account and to fulfil and secure your orders, including one-time codes and order, driver, payment, and support updates by push notification, SMS, WhatsApp, or phone. Promotional messages are optional and follow your choices and applicable law.

11. Acceptable use

You must not submit fraudulent orders or payment receipts; place orders you do not intend to receive; impersonate another person; create several accounts or misuse one-time codes, rewards, invite codes, offers, reviews, or refunds; harass or abuse drivers, store staff, or our team, including in chat; interfere with the Service or introduce malicious code; scrape, copy, or reverse-engineer the Service; or use the Service unlawfully. We may limit, suspend, or close access, cancel orders, remove points, and keep relevant records where reasonably necessary to protect users, drivers, our staff, the Service, or legal rights.

12. Advertising and third-party services

The app may show ads from third parties. Advertisers, not Azhar Tawseel, are responsible for their ads and for the products or services they offer. Maps, messaging, payment, Tabby, and other third-party services have their own terms and privacy policies. We are not responsible for their independent decisions, outages, or acts beyond our reasonable control, except where the law provides otherwise.

13. Intellectual property

The Azhar Tawseel name and logo, the app, the website, their design and software, and our original content belong to us or our licensors. We give you a limited, personal, non-exclusive, non-transferable, and revocable right to use the Service for your own ordering.

14. Disclaimers and limitation of liability

We work to keep the Service accurate and available, but we do not guarantee uninterrupted operation, exact delivery times, or error-free catalogue details. To the maximum extent permitted by law, we are not liable for indirect or consequential losses, and our liability for any order is limited to direct, proven loss up to the amount you paid for that order. Nothing in these Terms excludes liability that cannot legally be excluded, including mandatory consumer rights. Please also read our Disclaimer.

15. Suspension and termination

You may stop using the Service at any time. We may suspend or close your access if you breach these Terms, if the law requires it, or to protect users, drivers, our staff, or the Service. Terms that by their nature should continue, such as payment obligations, limits of liability, and governing law, continue to apply.

16. Changes to these Terms

We may update these Terms for legal, security, operational, or Service changes. We will publish the new version here with a new effective date and, for significant changes, notify you in the app before they take effect. If you keep using the Service after that date, you accept the updated Terms.

17. Governing law and disputes

These Terms are governed by the laws of the Kingdom of Saudi Arabia. Please contact customer support first so that we can try to resolve any problem. Disputes that cannot be resolved are subject to the competent courts and authorities in the Kingdom of Saudi Arabia. If the Arabic and English versions of these Terms differ, the Arabic version prevails.

18. Contact

Azhar Tawseel is operated by Mahal Saleh (محل صالح), Kingdom of Saudi Arabia. For help, complaints, or questions about these Terms, contact customer support by phone, WhatsApp, or the other options shown in the app under Settings or on baqala360.com.