Disclaimer

Effective date: 12 October 2026

1. General

The Azhar Tawseel app and website let you order products sold by Mahal Saleh (محل صالح) and have them delivered to you. Azhar Tawseel is not a general delivery or courier service. Information in the Service, such as prices, offers, availability, product descriptions, delivery fees, and estimated delivery times, is provided to help you order and may change without prior notice.

2. Prices and availability

• Prices or availability may change between the time you shop and the time your order is prepared.
• If an item is unavailable or its price changes, we may suggest a replacement or update the price, and we will ask for your approval when required.
• Minimum order amounts and delivery fees depend on your area and your exact delivery location.

3. Delivery times and live tracking

Delivery times and arrival estimates are estimates, not guarantees. Delays may occur because of traffic, weather, demand, stock issues, or circumstances beyond our reasonable control. The driver’s position on the map depends on their phone’s GPS and network signal and may be delayed or inaccurate.

4. Product information and quality

Fresh and perishable items may vary in appearance, weight, or size, and product photos are for illustration. Ingredients, allergens, and nutrition details can change, so always read the product label before use, especially if you have an allergy or a special diet. We aim for good quality in every order, but we cannot guarantee that every product exactly matches its photo or description. See the Refund Policy for damaged or incorrect items.

5. Who sells the products

All products in the Service are sold by Mahal Saleh, which also handles ordering, payment, delivery, customer support, and complaints about any item in your order. Azhar Tawseel does not deliver parcels or items bought from anyone else.

6. Rewards and offers

Reward points, offers, and promotions follow the rules shown in the app and in the Terms of Service, and may change or end. Points have no cash value.

7. Advertisements

The app may show ads from third parties. Showing an ad does not mean we endorse it, and advertisers are responsible for their own content, products, and services.

8. Your responsibility

• Provide a correct name, phone number, delivery address, and map pin.
• Be available, or arrange for someone to receive the order. If you ask the driver to leave the order at your gate or door, it is your responsibility once it is left.
• Check your order on receipt and report any problem within the period set out in the Refund Policy.

9. Limitation of liability

To the fullest extent permitted by law, Azhar Tawseel and Mahal Saleh are not liable for indirect or consequential losses arising from delays, stock shortages, network or app outages, third-party services, or circumstances beyond our reasonable control. This does not affect your rights under Saudi consumer-protection law.

10. Technical service

We work to keep the app and website available, but interruptions may occur because of maintenance, faults, or weak connectivity. You are responsible for your internet connection and for using a supported device and app version.

11. Related policies

Please also read our Terms of Service, Privacy Policy, and Refund Policy, available in the app under Settings and on baqala360.com.

12. Contact

For questions, contact support by phone or WhatsApp in the app under Settings.